Engagement studies
Engagement studies we will take
These are the studies the desk knows how to finish. Each one ends in plates you can hold, a commentary, and a conversation about what the portal is doing to its readers. They are not packages of software, and they are not three names for the same week of work.
If you keep a civic, member, or workplace portal and cannot tell whether people linger, skip, or return, start with the portal engagement audit. If you already have figures and only need them drawn so a committee can see them, commission plates. If a year has passed, ask for a repeat window. If the folio is already in the building and nobody can read it aloud, book a chart-reading session on Rustaveli Avenue.
Portal engagement audit
A five-week observation of one portal, bound as a visual ledger of dwell, skip, and return, then read aloud with the people who keep the page.
Read the study noteChart plate commission
You already hold the counts. We draw them as plates a committee can read at arm’s length — dwell bars, return lines, skip maps — without a second observation week.
Read the study noteRepeat tracking review
A later observation window on a portal we have already ledged, to see whether a rewritten notice, a repaired search box, or a change of hours moved dwell and return.
Read the study noteChart-reading session
Two hours at the Kutaisi desk with a folio open, for a committee that has plates but no one willing to say aloud what the dwell bar actually means.
Read the study note